Relocation seekers
Prepare care, medical, housing, and daily-life support before moving to Japan with an older parent or family member.
Learn more
Operated by Cross Heart
Operated by Cross Heart
Japan Care Concierge
English-first care and life coordination for foreign seniors, families abroad, and people planning care around life in Japan.
Care system guidance
Local coordination
Family updates
Who We Help
Support for families making care decisions across borders.
Foreign seniors in Japan
Understand elderly care options, public procedures, and local support paths while living in Japan.
Learn moreFamilies abroad
Coordinate information, care decisions, appointments, and family updates for a parent or relative in Japan.
Learn moreServices
Three ways we help you move from uncertainty to a workable plan.
Care Navigation
Clarify Japan's care system, local procedures, likely options, and the sequence of next steps.
Learn moreHome Care Coordination
Support practical coordination around home-care providers, family communication, and daily-life needs.
Learn moreFacility Search Support
Help families compare facility options, prepare questions, and understand tradeoffs before making decisions.
Learn moreMedical Coordination
Prepare medical appointments, explain needs clearly, and align care and medical conversations.
Learn moreHow It Starts
A clear first conversation before any commitment.
01
Share your family situation, location, timing, and immediate concerns.
02
We outline likely care, medical, or daily-life coordination options.
03
You receive recommended next steps and can decide whether to continue.
FAQ
Common questions before contacting us.
Can foreigners use elderly care services in Japan?
Eligibility depends on residence status, insurance enrollment, municipality, care needs, and local procedures. We help clarify the right path for each case.
Can you support families who live outside Japan?
Yes. The first consultation can be online, and support can focus on information gathering, local coordination, and family reporting.
Is this a medical or care provider service?
No. Japan Care Concierge is a coordination and navigation service. We help families understand options and communicate with appropriate providers.
Can you introduce care facilities or home-care providers?
We can help organize options and communication. Any final provider choice remains with the family and should be based on direct terms, availability, and fit.
Do you provide emergency response?
No. Emergency medical or safety situations should be handled through local emergency services. Our role is planning, navigation, and coordination.
Contact
Start with a free 30-minute consultation.
Tell us who needs support, where they are in Japan, and what decision you are trying to make. We will respond with the most practical first step.